Policies

oie_transparent (1)April 2017: Due to the Privacy Act, we have shredded all our files from 2013 to 2015. As a result, if you have not been to Creekside since 2015 and wish to return, we will ask you to complete a new Boarding Agreement.

If you have any questions, please contact us and we will be happy to answer them.

For faster service, please complete the Creekside Cats Boarding Agreement prior to check-in. If you have boarded at Creekside before, you may fill out the shorter Creekside Cats Repeat Boarding Agreement. Note that this agreement provides us with the ability to care for your cat while you are away.

For The Safety Of Your Cats, We Follow These Policies:

A – Vaccinations

  1. We do not accept cats without standard vaccinations completed at least seven days prior to check-in, unless a letter from your veterinarian is provided.
  2. Male cats six months or older must be neutered. 
  3. Please ask your veterinarian’s office which vaccinations which appropriate for your cat(s).

B – Flea Control – To maintain our pest-free environment:

  1. We highly recommend that owners have their cats on a flea prevention program. The lower Fraser Valley is a haven for fleas due to climate and environmental conditions. They can attach themselves onto your shoe or piece of clothing and enter into your home environment.
  2. Should it be necessary to treat your cat for this condition, we will follow the veterinary recommendations and treat your cat. Any costs for this will be added to your final invoice. You will be notified prior to check-out time.

C – Registration And Arrival

  1. For safety reasons, cats must arrive and depart in their carrier or on a leash. Please have it labelled with their name and your contact information.
  2. Every cat is given a documented “Personal Care Plan” which is created at check-in and posted on the room’s door for all staff.
  3. All staff members chart your cat’s behaviour and temperament throughout their stay.

Information from Dr. Elizabeth Borgmann (Coastal Rivers Pet Hospital) on vaccinations and flea control: 

The cats are housed individually and do not associate with other cats.

Panleukopenia (feline distemper) vaccine is known to have a long duration of immunity. Therefore re-vaccinations for this are not required annually. It is recommended that this is done every 3-5 years.

The vaccinations for upper respitory viruses (calicivirus and rhinotracheitis) are not fully protective but do reduce the severity of clinical signs. As these viruses are transmitted through the air (aerosolization) and can pass through the ventilation system, we advise a booster vaccine for these 6 months prior to boarding.

Unfortunately, at this time, the vaccine for calicivirus and rhinotracheitis is not available separately from the panleukopenia virus.

Leukemia virus vaccinations are up to owner’s discretion but are not a requirement for boarding at this facility.

All cats must be treated with a flea adulticide (Advantage or Revolution) prior to entry into the facility. Pet store products do not provide adequate flea control (eg Hartz or Zodiac).

Any cats with undiagnosed skin conditions may be declined boarding at this facility to prevent the risk of ringworm. Any cats showing signs of respiratory disease may be declined.

Cats, linens, and other personal items (eg carriers) showing traces or signs of flea infestation are subject to examination and treatment at owner’s expense.

Coastal Rivers Pet Hospital, 604-425-1900