FAQ


oie_transparent (1)FREQUENTLY

ASKED

QUESTIONS

 

 

Q) Do you give a discount to someone who brings their cat’s food?

A) No. We don’t charge extra to serve special diets to our feline guests, nor do we offer a discount to those who bring their own food.

Q) Do I need to bring any documentation for my cat?

A) Owners must provide a Health Certificate from their pet’s veterinarian. This acts as the proof of vaccination, complete with dates of vaccinations for Rabies, RVRCP, and FeLV. 528372_340946126012922_903781726_n

Q) Can I request a specific room number for my cat?

A) Feel free to let us know if you would like a particular room. We’ll do our best to meet your needs. However, we cannot guarantee that you’ll get the specific room.

11831795_10154090965841416_7679828398679489716_n (1)

Hamish (orange) and Lucy (black) are from the same household and have adjoining rooms. August 2015.

Q) Will my cat be mixed in with other cats?

A) No. Only cats from the same household share a suite.

Q) Does Creekside board other animals such as dogs, rabbits, lizards?

A) No. We only board domestic cats.

Q) Do larger rooms cost more money than the regular size rooms?

A) No. All rooms are the same rate.

Q) What do you provide for each room?

A) Each room is well heated and ventilated. Each room has a lounging ledge in a window which opens/closes. If a room faces the sunshine, it is also equipped with an awning. We also equip each room with litter boxes, litter, beds, bedding, and climbing posts.

Q) How often are litter boxes scooped?

A) At least once per day but more if necessary.

Q) What do we need to bring?

A) The only things you need to bring is your cat in a carrier or on a leash and a copy of the Boarding Agreement.  If your cat requires medications, please bring those as well. You are welcome to bring anything that you feel might make your cat feel more comfortable. We are not responsible for anything you forget to take home. Please label items with your contact info.

Q) What if I need to cancel or change my stay?

A) We will provide a refund of your deposit if you cancel ten or more days before your check-in date. Please call or email us and we will do our best to accommodate your needs.

Q) My cat requires medication. Will there be an extra charge for administering this?

A) If your cat requires injections or hand-fed pills, there is a $5 fee for each time medication is administered. If the medication can be given in food or applied topically, there will be no extra charge. All medications are charted by staff.

Q) I don’t want to change my cat’s diet. Will you feed her as I do?

A) Yes, we follow a care plan provided by you in the Boarding Agreement. While we can provide a variety of healthy foods free of charge, you are welcome to bring your own if you would prefer not to change your cat’s diet. (It is generally recommended to not rapidly change your pet’s food as it may upset their stomach.)